At Active Vibes, we strive to provide high-quality coaching and sport services. Your satisfaction is important to us. This Return and Refund Policy outlines the conditions under which refunds may be granted.
1. Digital Products & Programs
All digital products (e.g., downloadable fitness plans, online coaching programs, video content) are non-refundable once delivered or accessed, due to the nature of digital goods.
2. Coaching Sessions (One-on-One or Group)
Cancellations:
You may cancel or reschedule a coaching session at least 24 hours in advance of the scheduled time to avoid charges.
Late cancellations (less than 24 hours) or no-shows are non-refundable and the session will be considered used.
Refunds:
If you are not satisfied with your first session, you may request a full refund within 24 hours of the session’s end.
After the first session, refunds are only available for unused prepaid sessions, and must be requested within 14 daysof purchase.
No refunds will be issued for sessions already completed.
3. Packages and Subscriptions
Refunds for unused portions of prepaid packages may be issued on a pro-rated basis if requested within 14 days of purchase.
Subscription services can be canceled at any time, but no refunds will be given for the current billing cycle. Cancellation will stop future charges.
4. Exceptional Circumstances
Refunds may be granted beyond the above conditions in cases such as:
Verified medical issues preventing continued participation
Service disruption or cancellation by Active Vibes
Such refunds are handled on a case-by-case basis. Proof may be required.
5. How to Request a Refund
To request a refund, please contact us at support@activevibes.site with:
Your full name
Date of purchase or session
Reason for the refund request
We will review your request and respond within 3–5 business days.
6. Policy Changes
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
For questions regarding this policy, please contact:
Email: support@activevibes.site
Website: https://activevibes.site